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Privacy Policy

Body Sculpting Clinics Privacy Policy

This Privacy Policy applies to the services offered by Body Sculpting Clinics, its subsidiaries, and associated clinics (“Body Sculpting Clinics,” “we,” “our,” or “us”). Your privacy is critically important to us, and we take our responsibility to handle your personal information with utmost care. This policy outlines how we collect, use, and disclose your personal information, how you can access and correct it, and how to make complaints regarding our privacy practices.

Commitment to Privacy

Body Sculpting Clinics complies with the Privacy Act 1988 (Cth) (“Privacy Act”), which includes the Australian Privacy Principles (APPs). This Privacy Policy is designed to comply with Australian consumer law and ACCC requirements to ensure that you can exercise control over your personal information.

By using our website, services, or by providing personal information to us, you consent to our collection, use, holding, and disclosure of your information as described in this Privacy Policy.

1. What Information We Collect

We collect both personal information and sensitive information to provide you with our services. The types of information we collect may include but are not limited to:

Personal Information

  • Identity Information: Name, date of birth, emergency contact details.
  • Contact Information: Address, phone number, email address.
  • Medical and Treatment Information: Health conditions, treatment details, allergies, and medical history relevant to your service at Body Sculpting Clinics.
  • Payment Information: Credit card details, bank account information, and payment history.
  • Digital Information: IP address, device details, browser type, website interactions, and analytics collected via tracking technologies such as cookies and web beacons.

Sensitive Information
In addition to the above, we may collect sensitive information (e.g., health information) that helps us tailor our treatments to your specific needs. This includes:

  • Before-and-after treatment photographs.
  • Details of telehealth consultations, if applicable.
  • Lifestyle details relevant to your treatment (e.g., exposure to the sun or general health indicators).

2. Collection of Personal Information

We collect personal information to enhance your experience and enable us to provide our services. Information may be collected through:

  • In-clinic consultations, forms, and client cards.
  • Bookings and transactions on our website or subdomains (www.bodysculptingclinics.com.au ).
  • Contact with us through social media, emails, or phone calls.
  • Cookies and other tracking technologies on our website.
  • Third-party referrals, where lawful and appropriate.

While you are not required to provide all the personal information we request, refusal to do so may limit our ability to provide you with the desired services or products.

3. Use of Tracking Technologies

We use tracking technologies such as cookies and web beacons to enhance your experience on our website. Cookies are small files stored on your device that help with record-keeping, and web beacons allow us to collect information about how you interact with our website or email communications.

  • Cookies: Track your use of our website and help us improve its functionality. You can disable cookies in your browser settings, but this may limit your experience.
  • Web Beacons: Collect data such as access times and navigation patterns on our website and within emails. This helps us improve our services and tailor content to your interests.

These technologies do not personally identify you but collect data to understand and enhance your experience.

4. Purpose of Collecting and Using Personal Information

We collect and use personal information to provide, improve, and customise our services, including:

  • Providing Services: Delivering treatments, tracking progress, and maintaining accurate records.
  • Customer Support: Addressing inquiries, complaints, or requests.
  • Marketing and Promotions: Informing you of special offers, new services, or promotions (you may unsubscribe at any time).
  • Security and Legal Compliance: Meeting legal requirements and ensuring a safe experience in our clinics.
  • Research and Development: Aggregating data for internal marketing analysis and research to improve our services.
  • Health and Medical Data Collection: For clinical analysis and research (in de-identified form) and treatment quality improvement.

5. Disclosure of Personal Information

Body Sculpting Clinics may share your information in the following circumstances:

  • Service Providers and Contractors: To trusted partners who assist with services such as IT support, payment processing, and data analytics, subject to strict confidentiality agreements.
  • Group Entities: With related companies or affiliates as necessary to provide a seamless experience across our clinics.
  • Compliance and Legal Obligations: Where required by law, we may disclose information to regulatory bodies, law enforcement agencies, or as otherwise required to comply with legal obligations.
  • Consent-Based Disclosure: With your consent, we may publish anonymised or consented before-and-after photographs on our website or promotional materials.

We ensure all third parties handling personal information comply with applicable Australian privacy laws and principles. If information is transferred overseas, we take reasonable steps to ensure it is protected under Australian standards.

6. Direct Marketing

We may send you information about our services, products, and special offers via email, SMS, or other communication methods. You can opt-out of receiving direct marketing communications at any time by:

  • Using the unsubscribe link in our communications.
  • Contacting us directly at [insert contact email].

Please note that unsubscribing from marketing does not affect transactional communications (e.g., booking confirmations or appointment reminders).

7. Security of Personal Information

We prioritise protecting your personal information from unauthorised access, modification, disclosure, or misuse. Security measures include:

  • Digital Security: Data encryption, secure servers, and password protection.
  • Physical Security: Restricted access to facilities and secure storage of physical records.
  • Regular Audits and Compliance Checks: Reviewing our practices against industry standards to ensure information is handled securely.

When personal information is no longer needed, we will take reasonable steps to delete or de-identify it, in accordance with legal obligations. Generally, records are kept for a minimum of seven years or as required by law.

8. Accessing and Correcting Your Personal Information

You have the right to access and request correction of the personal information we hold about you. To make such a request, please contact us in writing.

We may ask for proof of identity before granting access to protect your privacy. In some cases, access may be restricted by law, in which case we will inform you of the reasons.

9. Making a Privacy Complaint

If you have concerns about our handling of your personal information, please contact us. We take complaints seriously and will investigate them promptly. You may submit complaints by:

  • Email: [email protected]
  • Mail: Privacy Officer, Body Sculpting Clinics, Shop 14/55/73 Oxford St, Darlinghurst NSW 2010

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

10. Policy Updates

Body Sculpting Clinics reserves the right to amend this Privacy Policy as needed to reflect changes in our practices or legal requirements. The latest version will always be available on our website. Continued use of our website or services signifies acceptance of the updated policy.

Effective Date: 5 November, 2024

Contact Us

If you have any questions, comments, or concerns about our Privacy Policy or how we handle your personal information, please contact us: